Technical FAQ

How does credit card authorization work?
In the authorization step, the goal is to validate the credit card as well as verify that sufficient funds will be available to complete the transaction. ...
Tue, 25 Oct, 2016 at 2:09 AM
How long does it take for the funds from a sale to be deposited into my account?
Funds from your sales will be held for two (2) business days before being released to your account, and your bank may take another day after we send the f...
Tue, 25 Oct, 2016 at 2:14 AM
What is a chargeback?
When a customer purchases goods or services with a credit card, they are able to dispute charges by initiating a chargeback, which means that the purchase...
Tue, 25 Oct, 2016 at 2:22 AM
More Detailed FAQs Coming Soon. . . .
Detailed FAQs Coming Soon. . . .
Tue, 25 Oct, 2016 at 2:23 AM
Is PCI-DSS a requirement for my business?
Yes, PCI-DSS (Payment Card Industry-Data Security Standard) is a requirement for all merchants accepting credit cards, regardless of your payment processo...
Tue, 25 Oct, 2016 at 2:27 AM
Can I access deposit details and chargebacks online?
Yes. Please contact us and we will help you configure this functionality for your account. Through the online interface you will be able to see your dep...
Tue, 25 Oct, 2016 at 2:33 AM
What if I don’t have funds in my bank account to cover my fees?
This is a really serious situation, which puts AngelPay at risk; so we urge you to never allow your account to lapse into this situation. If you don...
Tue, 25 Oct, 2016 at 2:40 AM
What happens if I don’t receive the support defined in my Service Level Agreement?
This should never happen, but if for some reason our tech support agents do not respond within the guaranteed amount of time required by your Service Leve...
Wed, 26 Oct, 2016 at 6:22 AM
What is the response time if I don't have a paid service level agreement?
Usually within 24 hours, but please understand that Members who have paid for a service level guarantee must be given priority.
Wed, 26 Oct, 2016 at 8:33 AM

Copyright AngelPay Foundation. All rights reserved.